# Status of order

**URL:** <https://forum.zubax.com/t/status-of-order/2760>\
**Category:** General\
**Created:** [November 27, 2025, 6:50pm UTC](https://forum.zubax.com/t/status-of-order/2760 "2025-11-27T18:50:35Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Shay\_Cohen](https://forum.zubax.com/user_avatar/forum.zubax.com/shay_cohen/32/3698_2.png) [@Shay\_Cohen](https://forum.zubax.com/u/Shay_Cohen)\
**Post date:** [November 27, 2025, 6:50pm UTC](https://forum.zubax.com/t/status-of-order/2760/1 "2025-11-27T18:50:36Z")

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Hi

I have ordered a driver. I payed, got confirmation and after all of that I didn’t here anything…

How can I contact someone?

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**Author:** ![pavel-kirienko](https://forum.zubax.com/user_avatar/forum.zubax.com/pavel-kirienko/32/180_2.png) [@pavel-kirienko](https://forum.zubax.com/u/pavel-kirienko)\
**Post date:** [November 30, 2025, 7:07pm UTC](https://forum.zubax.com/t/status-of-order/2760/2 "2025-11-30T19:07:12Z")

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Please contact us via [sales@zubax.com](mailto:sales@zubax.com) with your order number.

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**Author:** ![Jotiemaster](https://forum.zubax.com/user_avatar/forum.zubax.com/jotiemaster/32/3707_2.png) [@Jotiemaster](https://forum.zubax.com/u/Jotiemaster)\
**Post date:** [December 1, 2025, 9:35am UTC](https://forum.zubax.com/t/status-of-order/2760/3 "2025-12-01T09:35:06Z")

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Same here!!! Very poor communication.

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**Author:** ![pavel-kirienko](https://forum.zubax.com/user_avatar/forum.zubax.com/pavel-kirienko/32/180_2.png) [@pavel-kirienko](https://forum.zubax.com/u/pavel-kirienko)\
**Post date:** [December 1, 2025, 4:14pm UTC](https://forum.zubax.com/t/status-of-order/2760/4 "2025-12-01T16:14:25Z")

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We respond to _every_ message as quickly as possible. At the moment we are operating with a smaller team than usual and we handle communications when we’re not busy with more pressing matters (such as shipping products or delivering on various projects), or during our free time. We expect to get back to normal soon; meanwhile, our typical response latency is up to two weeks. I personally check my inbox about once a week, typically on a weekend.

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**Author:** ![Jotiemaster](https://forum.zubax.com/user_avatar/forum.zubax.com/jotiemaster/32/3707_2.png) [@Jotiemaster](https://forum.zubax.com/u/Jotiemaster)\
**Post date:** [January 19, 2026, 9:39am UTC](https://forum.zubax.com/t/status-of-order/2760/5 "2026-01-19T09:39:40Z")

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Hello Pavel, still NO answer. Order 4 EPM gripper 3th of november. Still nothing received, still no clear communication.

really BAD communication and service

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**Author:** ![maksim.drachov](https://forum.zubax.com/user_avatar/forum.zubax.com/maksim.drachov/32/2624_2.png) [@maksim.drachov](https://forum.zubax.com/u/maksim.drachov)\
**Post date:** [January 19, 2026, 1:37pm UTC](https://forum.zubax.com/t/status-of-order/2760/6 "2026-01-19T13:37:48Z")

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There’s been a significant delay in the delivery of the FluxGrip orders due to supply chain issues with some of the components.

We’ve received a new batch of PCBs just today after a long delay.

We’re working on clearing the backlog.

Apologies for the delay.