# Late delivery and very poor communication

**URL:** <https://forum.zubax.com/t/late-delivery-and-very-poor-communication/2763>\
**Category:** General\
**Created:** [December 1, 2025, 9:20am UTC](https://forum.zubax.com/t/late-delivery-and-very-poor-communication/2763 "2025-12-01T09:20:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jotiemaster](https://forum.zubax.com/user_avatar/forum.zubax.com/jotiemaster/32/3707_2.png) [@Jotiemaster](https://forum.zubax.com/u/Jotiemaster)\
**Post date:** [December 1, 2025, 9:20am UTC](https://forum.zubax.com/t/late-delivery-and-very-poor-communication/2763/1 "2025-12-01T09:20:45Z")

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Hello,

I ordered 4 EPM grippers on 3 of November.

Still no delivery and I do not get any answer on my request. I start tinking it is a scam and that I lost my money

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<div class="post-metadata">

**Author:** ![pavel-kirienko](https://forum.zubax.com/user_avatar/forum.zubax.com/pavel-kirienko/32/180_2.png) [@pavel-kirienko](https://forum.zubax.com/u/pavel-kirienko)\
**Post date:** [December 1, 2025, 4:15pm UTC](https://forum.zubax.com/t/late-delivery-and-very-poor-communication/2763/2 "2025-12-01T16:15:13Z")

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We respond to _every_ message as quickly as possible. At the moment we are operating with a smaller team than usual and we handle communications when we’re not busy with more pressing matters (such as shipping products or delivering on various projects), or during our free time. We expect to get back to normal soon; meanwhile, our typical response latency is up to two weeks. I personally check my inbox about once a week, typically on a weekend.